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Acceptable User Policy & Service Guidelines




Irish Web Servers provides dedicated web hosting to numerous clients and has a responsibility to protect each client and to provide the best services available.  The following guidelines are designed to ensure that these obligations are met. 

 

Content:
All services provided by Irish Web Servers may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Irish or overseas law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene or material protected by trade secret or other statute. Clients agree to indemnify and hold harmless Web Hosting Servers Ltd from any claims resulting from the use of service that damages the subscriber or any other party.

All pornographic content and sex-related merchandising is prohibited on all Irish Web Servers machines. This includes sites that may infer sexual content or links to adult content elsewhere. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Irish Web Servers machines or any other server on the internet. Links to such materials are also prohibited.

Commercial advertising – E-mail:
Spamming, and the sending of unsolicited e-mail, from a Web Host Servers Ltd machine or using an e-mail address or domain that is maintained on a Irish Web Servers machine as reference is STRICTLY prohibited.

IRC:
IRC or IRC bots may not be operated on our web servers.

Refusal of service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion. 
All Sub-Networks, distributive hosting sites and dedicated servers of Irish Web Servers must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account de-activation.
Irish Web Servers cannot be held responsible for loss of data for any reason. 
Irish Web Servers cannot be held responsible for any human error.

Network uptime guarantee:
We guarantee that our network will be available at least 99.5% of any full month. If that goal is not met, we will provide a credit of one month free hosting

Ongoing fees:
For your convenience, ongoing fees for Web Hosting Plans are automatically deducted from the same credit card used to begin the service (held on file for this purpose) approximately 1 week before the renewal date of the repeat Billing Period chosen in the order form. Likewise, if you registered your domain through Irish Web Servers, your domain name will be automatically renewed and charged to the same card. If you paid using Paypal an invoice will be sent near the renewal date with payment options. If any changes are required, or you wish at any time to cancel, you simply need to contact the Support Desk through our contact page, or by emailing support@irishwebservers.ie with your full identifying details and let us know.

Refunds:
Refunds of all hosting fees paid will be processed back to the credit card only if the account is canceled within the first 30 days of ordering. The domain registration fee or renewal fee of an existing registered domain name cannot be refunded once registered, the registrar will not permit a refund or cancellation. The registration fees of SSL (Secure Certificates) cannot be refunded, canceled or amended once processed. Refunds will be processed within 24 hours of being requested.

Domain Name Registrations:
From the 1st January 2014 ICANN requests verification of all newly registered domain names. (not applicable to .ie names.)
If we register your domain name for you you will receive shortly after a verification email from the registrar, you need to use the link within the email to verify your registered details, if verification is not completed within 15 days of the domain name being registered, the registrar will put it into a suspended state and you will not be able to use it until the details have been verified.

Scheduled updates:  
Notification of scheduled updates will be posted in the Announcement section of the client area.

Backups:  
We normally keep weekly offshore hosting backups in case of a serious server failure. These are not guaranteed to be taken. We recommend generating a full backup (in the backups icon of the hosting control panel) before any changes are made to the files of the site, if you wish to have a restore point directly before any changes are made. We generally hold backups for up to 1 month, but remove backups when accounts are requested to be cancelled or removed due to non-payment. We do not backup emails, plans with unlimited disk space or suspended accounts.
We do not permit the storage of backups on our hosting accounts. You may use backup software to backup your account outside of the backups we already do, but you must remove the backups from your hosting account.
If a backup system is installed onto the hosting account we will disable our weekly backups. This includes any backup run by software installed via a CMS like WordPress, eg backupbuddy. This also includes any custom scripts to backup parts or all of the website. You may however run a manual backup via the cPanel any time you choose to.

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Resource Fair Usage:
Our web hosting plans resource allocations are based on spike usage as is normal when websites are used normally. Continued high usage of resources, or usage for applications other than normal web site viewing may result in automatic lowing of allowed resources.




The above AUP is subject to change at any time by irishwebservers.ie




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